You’ve invested in everything from utilization management to plan design to price transparency tools in your efforts to steer members toward in-network, lower-cost, high-quality care. And you need results, since healthcare costs are rising faster for members and health plans alike. So why is your steerage program still struggling with the member engagement you need…
Consumer directed health plans (CDHPs), price transparency, and other levers were meant to encourage healthcare consumers to compare costs and make cost-conscious decisions. But here’s the hard truth: these solutions are not working. Too often, consumers who try to compare costs end up feeling frustrated and confused. Everything about the experience—from what services they’ll need,…
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