Importance of Navigation in Post-COVID Era
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Importance of Navigation in Post-COVID Era

It’s long been acknowledged that we in the US lean a bit too heavily on our urgent care centers and emergency departments for healthcare. This is more than hypothesis—a 2017 study found that 48% of hospital-associated care is delivered in the ED! According to one commercial insurer, two-thirds of these visits are avoidable or not medically necessary, resulting…